playbook.cityofnewyork.usNYC Digital Playbook – Join us as we transform the digital experience for all New Yorkers and create

a more equitable city. NYC Resources 311 Office of the Mayor NYC Digital Playbook Join us as we transform the digital experience for all New Yorkers and create a more equitable city. Primary MenuStrategies Principles Case Studies About Let’s transform the digital experience for New Yorkers and create a more equitable city. See Our Principles How can I Move Forward All Strategies welcome simplify respond reach protect build ? # 1 Make Services Accessible Make services available to New Yorkers of all capabilities and language preferences. # 2 Communicate Simply Communicate simply and clearly in all languages used. # 3 Reach Out To Residents Reach out to New Yorkers and invite them to use City services. # 4 Test With Residents Engage New Yorkers in the creation and testing of services. # 5 Organize Around Needs Structure services around New Yorkers’ needs rather than by agency needs. # 6 Build City Capacity Build the capacity of City staff to deliver best-in-class services. # 7 Build On What Works Build on existing services that work. # 8 Tie Services & Neighborhoods Integrate digital services within neighborhoods and communities. # 9 Create Standards Create technical, data, and design standards for services. # 10 Design for mobile Design for mobile devices first. # 11 Engage Private Partners Collaborate with civic, design, and technology partners. # 12 Be Accountable & Transparent Make accountability and transparency fundamental to all service interactions. How do I use the Digital Playbook? The Digital Playbook outlines the City of New York’s intentions for how residents experience City services. As you take on new projects, use the Digital Playbook to inspire each other and create a shared understanding of the Playbook’s principles and strategies. Download the Principles and Strategies Copyright The City of New York Contact Us Privacy Policy Terms of Use Strategies Principles Case Studies...